Privacy Policy

Last updated: July 2024

Introduction

jolly-sprout respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to handling personal data.

Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, company name, and other details you provide through contact forms or service enquiries.
• Business information: Details about your organisation, facility characteristics, and sustainability objectives relevant to our service delivery.
• Technical data: IP address, browser type, operating system, and browsing behaviour collected automatically when you visit our website.
• Cookie data: Information stored through cookies and similar technologies as described in our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries and providing requested information about our services.
• Delivering consulting services and fulfilling contractual obligations.
• Improving our website functionality and user experience.
• Sending relevant communications about our services, with your consent.
• Complying with legal obligations and protecting our legitimate business interests.
• Analysing website usage patterns to enhance our online presence.

Legal Basis for Processing

Under applicable data protection laws, we process personal information based on:

• Consent: When you submit a form or subscribe to communications.
• Contract: When processing is necessary to deliver services you have requested.
• Legitimate interests: For business operations that do not override your fundamental rights.
• Legal compliance: When required by applicable laws and regulations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist with website hosting, analytics, and business operations under strict confidentiality agreements.
• Professional advisors including accountants and legal counsel when necessary.
• Regulatory authorities when required by law or to protect our legal rights.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for three years from the date of last interaction.

Your Rights

Depending on your location, you may have rights including:

• Accessing the personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of your personal data.
• Objecting to certain processing activities.
• Requesting restriction of processing.
• Data portability where applicable.

To exercise these rights, please contact us using the details provided below.

International Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or our data practices, please contact:

jolly-sprout
Level 8, 210 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]